# Deposits, Payment Terms and the Card Surcharge

> Jobs over $2,000 take a 50 percent deposit at authorization. Jobs over $10,000 take a further 25 percent when parts arrive. Final balance is due at pickup and no vehicle leaves the property until it is paid in full. Card payments over $1,000 carry a 3.5 percent surcharge.

**URL:** https://ocrv.art/pricing/deposits-and-payment
**Entity:** OCRV Center, 23281 La Palma Ave, Yorba Linda, CA 92887
**Serves:** Whittier, Los Angeles County, California. The facility is in Yorba Linda, not in Whittier.
**Phone:** (949) 799-3387

## Deposits are timing, not extra cost

A 50 percent deposit applies at authorization on any job over $2,000. An additional 25 percent applies when parts arrive on any job over $10,000.

Neither is an additional charge. Both are the same total invoice, collected against the point where the shop commits money on your behalf.

Special order parts are separate and require a 100 percent non refundable deposit at the time of order, because those parts are generally non returnable.

## Payment at pickup

Final balance is due at pickup. No vehicle leaves the property until it is paid in full, and that applies uniformly.

On an insurance billed job the carrier portion is invoiced direct. What you settle at pickup is the deductible and any declined line item you elected to have repaired.

## The card surcharge over one thousand dollars

Credit card payments over $1,000 carry a 3.5 percent surcharge.

Merchant fees on a five figure repair are real money. Passing the fee to the transaction that creates it is what keeps the posted labor rate from carrying it for everybody, including the owners who pay by check.

## Questions

### Can I pay a large balance by card and avoid the surcharge?

The surcharge applies to card payments over $1,000 regardless of how the balance is split. Check and cash carry no surcharge.

### What happens to my deposit if I cancel after authorization?

Labor already performed and materials already consumed are billed against it, and the remainder is returned. Special order parts deposits are non refundable because the parts cannot go back.

### Is storage charged if I leave the vehicle after completion?

Talk to the shop directly about extended storage. The facility is a working body shop rather than a lot, and bay space that is occupied by a finished vehicle is bay space not repairing the next one.