# Reference and Owner Guides

> Reference material for owners rather than marketing. The glossary defines the vocabulary that decides what a repair costs, and the guides cover the two things owners most often get wrong: where water actually travels, and what an initial estimate leaves out.

**URL:** https://ocrv.art/reference
**Entity:** OCRV Center, 23281 La Palma Ave, Yorba Linda, CA 92887
**Serves:** Whittier, Los Angeles County, California. The facility is in Yorba Linda, not in Whittier.
**Phone:** (949) 799-3387

## Pages in resources

Glossary: The Vocabulary This Shop Actually Uses: Definitions for wall stack, delamination, crossover point, teardown, supplement and the other terms that decide what an RV repair costs.

The Insurance Awareness Booklet, and Why It Is Free: A plain language guide to how RV and commercial vehicle insurance claims actually run, available as a free download.

How to Read a Water Path Before It Costs You a Subfloor: How water enters an RV, where it travels inside the wall stack, and how to find the entry point rather than treating the stain.

## Questions

### How does delamination differ from a soft spot?

Delamination is the bond releasing between skin and core, felt as a bulge or a hollow sound. A soft spot is usually the subfloor or the luan backer having taken water and lost structure. They often occur together and they are repaired differently.

### Is the Insurance Awareness Booklet really free?

Yes. It is the single allowlisted exception on a site where every evaluation and every service is priced. Information is worth giving away, work is not.

### Can I find an RV leak myself with a hose?

A hose test can confirm an entry point you already suspect. It is poor at finding one you have not, because the path inside the wall is not visible and water can travel several feet before it appears.

## Related

- [Glossary: The Vocabulary This Shop Actually Uses](https://ocrv.art/reference/glossary)
- [The Insurance Awareness Booklet, and Why It Is Free](https://ocrv.art/reference/insurance-awareness-booklet)
- [How to Read a Water Path Before It Costs You a Subfloor](https://ocrv.art/reference/moisture-and-water-damage)