Tell the Service Desk What You Have
Send the vehicle, the damage and whether a carrier is involved. The desk replies with the likely band and which evaluation tier applies. The binding number always comes from a priced evaluation on the vehicle, because a coach cannot be scoped from a description.
Goes to the service desk
The request
Sequence
What happens after you send it
- Step 01
Send the request
Vehicle, what happened, and whether a carrier is involved. Enough detail that the desk can tell what kind of evaluation it needs.
- Step 02
The desk replies
During shop hours. You get an indication of the likely band and which evaluation tier applies, not a quote.
- Step 03
Bring it in
23281 La Palma Ave, Yorba Linda. Insurance walk ins need no appointment.
- Step 04
Priced evaluation
Teardown at $210, RV systems at $150, or in depth diagnostic at $285. Every one credited against an authorized repair.
- Step 05
Written scope
Line items with published rate card figures against them. That is the binding number.
Faster than the form
Or just call the shop
(949) 799-3387, Monday to Friday 8:00 AM to 5:00 PM and Saturday 9:30 AM to 3:00 PM. For an active claim, calling or driving in beats the form every time.
23281 La Palma Ave, Yorba Linda, CA 92887. About twenty minutes from Whittier down the I-605.
Common questions
Is a quote request the same as an estimate?
No. A request tells the desk what you have so they can point you at the right evaluation tier and give you a likely band. The binding figure comes from a priced evaluation on the vehicle itself, because a coach cannot be scoped from a description.
How fast does the service desk reply to a request?
During shop hours, Monday to Friday 8:00 AM to 5:00 PM and Saturday 9:30 AM to 3:00 PM. If it is urgent, calling is faster than the form, always.
Do I need the request form if I have an active claim?
No. Insurance walk ins need no appointment and no form. Drive or tow the vehicle to the facility and the teardown can start the same day.
What happens to the details I submit?
They go to info@ocrvcenter.com and are used to respond to you and price the work. Where a carrier is involved, relevant details go to your adjuster as part of billing the claim direct. Nothing is sold.
Walk ins are welcome
Insurance walk ins are welcome. The teardown hour is priced at $210 and credited against an authorized repair, so the evaluation is not a cost you lose if the work proceeds.
23281 La Palma Ave, Yorba Linda, CA 92887. Monday to Friday 8:00 AM to 5:00 PM, Saturday 9:30 AM to 3:00 PM.